Knowledge Base/Articles

User Survey Results

Clive McKegg
posted this on March 03, 2011 02:03 pm

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Thanks to all who have responded to our recent survey. We received 44 responses including the following interesting results:
  • Predictably the most common use for Audit Assistant is Small non-profits (under $500k turnover).
  • 41% of respondents have used the customising features.
  • The most popular feature of Audit Assistant was the compliance with standards, followed closely by online access.
  • We asked what people like least about Audit Assistant. The answers were quite varied. Many were things we are already working on solutions for (transactions testing improvements, IFRS content, trial balance importing, automatic calculation of profit into equity, duplicate clients, flexibility in indexing). Some issues such as slowness are related to browser and internet issues. There are a number of comments on the support site about how to use AA to it's optimum speed. The first thing to do it to make sure you are using Chrome or at least be using IE8 or Firefox.
  • 61% of respondents expressed in interest in accessing the Brookers IFRS content which will be completed shortly.
  • 50% expressed an interest in using the AA platform for compilation work - so this is something we will pursue and seek feedback from users in the next month or two.
  • Regarding technical support we were pleased to see 82% either satisfied or very satisfied, the rest being neutral or n/a. This is something we continue to work on and will add extra resources to as funds allow.
  • When we asked users to rank what we should be prioritising, importing and improving sorting of the trial balance came out highest, followed by more efficient user customisation and improved transaction testing pages. Also highly requested was adding a library of standard documents and templates.
  • Overall satisfaction was 39% very satisfied, 43% satisfied, 14% neutral and 5% dissatisfied.
  •  We are pleased with the results and they help us to focus on the areas of highest need. We will be looking at specific issues raised and answering questions directly and also publishing responses here.