On Monday 16 February, an issue was introduced that caused conclusion text to be truncated to 250 characters when generating reports. The issue was identified on Wednesday 18 February and resolved that evening. All conclusion data within the platform is now displaying correctly with full text.
What was affected:
Conclusions created or modified between Monday 16 and Wednesday 18 February may have been limited to 250 characters in the following scenarios:
- Reports generated during this period would have displayed truncated conclusions.
Rollovers performed on Tuesday 17 or Wednesday 18 February will have carried forward conclusions correctly, however the PDF generated as part of the rollover will have recorded conclusions capped at 250 characters. - Snapshots taken on Tuesday 17 or Wednesday 18 February will have recorded conclusions at the truncated length. Restoring from these snapshots will reflect the truncated text.
- The majority of conclusions affected were on the D4 page, where the default template conclusion exceeded 250 characters.
Outside of the above scenarios, no other data has been identified as impacted.
Resolution:
- The underlying issue has been resolved and all conclusion data within the platform has been restored to its full text.
- Snapshots taken during the affected period cannot be retroactively corrected. An informational alert has been added to notify users when restoring from an affected snapshot, with a link to this incident report.
- Anyone with reports affected during this period has been individually notified with full details on affected jobs, pages and data. They have also been given the intended data and the page in the report where it should be.