In the period between 15th June 2025 and 1st April 2026 there was two related issues in the system that would cut off text at the end of a table instead of starting a new page. Both of these issues were promptly resolved as soon as we became aware of them.
After resolving the issue for new PDFs, we found all affected files in the system, re-processed them and notified the affected firms.
This was a processing error and no data was lost or compromised within the master file.
Jobs affected
Only testing tables where the sampling tool was not used (manual entry such as minutes) were affected. Also, a file only had the issue if annotations attached to the last row of the table (comments, attachments, etc) pushed the table into a new page. So cases were rare.
Follow up
After resolving the issue for new PDFs, we found all affected files in the system, re-processed them and notified the affected firms.
We carried out an analysis across all PDFs generated within this period and identified the individual documents affected. We found less then 1% of the total documents generated in the period were affected and they spanned a small number of firms.
A new PDF was processed for each file affected. This new PDF was inserted into the system backups and emailed to each Firm affected. The email included:
- Name of each file affected
- Page numbers affected on the document
- A link to download a newly generated file