For someone whose main task is to audit financial information, auditing mainly non-financial service performance information can be challenging. A deliberate shift of perspective is required – like putting on a different kind of auditing hat.
In December 2015 the XRB issued EG Au9 “Guidance on the audit or review of the performance report of Tier 3 not-for-profit public benefit entities”. This helped us all get started, but it was clear that a new standard applying to a broader field than just Tier 3 entities and addressing service performance information more specifically was needed.
To meet this need, the NZ Auditing and Assurance Board (NZAASB) released NZ AS1 “The Audit of Service Performance Information”. Effective from 1st of January 2021 (but with early adoption permitted), this provides much more clarity. We have now released audit templates to help apply this standard (see below).
EG Au9 provided limited help through a simple set of prescriptive guidelines referencing ISAE (NZ) 3000, whereas NZ AS 1 provides clear objectives, principles, requirements, and application material. NZ AS 1 applies to a much broader range of potential service performance reporting (including Tier 1 and 2 PBE as per PBE FRS 48 – see below).
Problems addressed by the new standard
Since reporting on service performance information is relatively new, many reporting entities are still coming to grips with the objectives and requirements of service performance reporting. This has resulted in problems such as:
- Changes made to information presented year on year to present the organisation in the best possible light
- Reporting the “easy” results and omitting the important ones
- Reporting outcomes and outputs which are often unsubstantiated and with little evidence to support the claims made
- Inconsistent reporting year to year
Even when an entity provides an SSP with outputs and outcomes that could be substantiated, it was often difficult to understand the audit risks. More application guidance was needed, especially concerning:
- Materiality levels
- What constitutes a misstatement in service performance information
- How the outcomes and outputs relate to the assertions
What are the features of the new standard?
The complexity and confusion around the production and audit of service performance information highlighted the need for clearer direction for auditors. NZ AS 1, therefore, addresses a particular type of financial statement with very different reporting goals from conventional reporting.
NZ AS 1 relates closely to ISA 200, “Overall Objectives of the Independent Auditor and Conduct of an Audit in Accordance with the International Standards on Auditing”, and should be read in conjunction with this standard. Remember that service performance auditing is still auditing, but the information being audited is new and unfamiliar. So NZ AS1 incorporates familiar key audit principles into planning, performing, evaluation procedures, and reporting. It references many other auditing standards as they apply to this new mode of reporting, such as:
- Agreement on audit engagement terms
- Laws and regulations
- Communication with those charged with governance
- The auditor’s responses to assessed risks
- Forming an opinion and reporting content.
Further in-depth analysis of NZ AS1 is included elsewhere on our support website. This further breaks down the key concepts of the standard.
The relationship between PBE FRS 48 and NZ AS-1
The XRB released PBE FRS 48 “Service Performance Reporting” in November 2017. This standard for Tier 1 and 2 PBEs is effective for reporting periods beginning on or after 1 Jan 2021 (early adoption permitted). In the wake of COVID-19 mandatory adoption has been delayed from 1 January 2021 to 1 January 2022.
For now, most Audit Assistant users applying the new standard will be doing so in the context of a Tier 3 PBE SSP. So while they will not need to follow the requirements of PBE FRS 48, we recommend that they familiarise themselves with the principles within this standard. It will help them to understand concepts like qualitative characteristics and pervasive constraints. It will also help to identify what constitutes service performance information, what information can be verified, which information faithfully represents the entity, what makes information understandable to users, and whether the information is comparable to either the prior year or comparable entities.
Note that we have a PBE FRS 48 compliance checklist within our Tier 1 and 2 PBE reporting checklists and audit templates.
Audit Assistant Service Performance Audit Template
Our NZ AS1 content is incorporated into LCE Tier 3 and 4 PBE templates, and our Tier 3 and 4 (2023) templates. In these, amendments have been made to reports to include changes in audit opinions related to the statement of service performance, written representations in the client representation letter, and the audit report, including specific references to NZ AS1. The new content has been designed to reach the key objectives that have been set out in the new standard. It consists of seven sections:
• Acceptance of engagement
• Checklist shared with the client to gather service performance information
• Internal Controls Assessment
• Materiality assessment
• Risk analysis
• Detailed testing
We are committed to improving the quality of our products, so we welcome any feedback on this new template.
Your new service performance auditing hat may feel uncomfortable at first, but after a while, there will be certain comfort and familiarity!