A. When a job is in process all backups are done by ourselves and our partners. Once a job is completed and rolled over a PDF file is created. This should be backed up onto your system.
We keep backups and snapshots for rolling back files for at least three years in our system, but you should not be relying on these as your audit file. You need to also back up to your own system to comply with the requirement to keep it for at least 7 years. These rolled-over PDFs contain all attachments - everything that you have uploaded so nothing needs to be accessed from the internet to have your complete audit file.
Our database is hosted by Digital Ocean in Sydney, Australia, and in addition to their backup procedures, we take a daily snapshot of the database and back it up to the data storage facility Amazon S3 in Sydney, Australia. In addition, we take a weekly backup to New Zealand provider Catalyst Cloud in Hamilton, NZ.
The software itself is backed up by another service provider Github.
To see our backup and security policies view our licence agreement.