When help or support is needed first use the "help" icon from within Audit Assistant (bottom right of the screen):
- This connects to relevant articles from our support hub.
- Includes a contextual search function with a number of suggestions.
- If the suggestions are not suitable, use the search bar to access all the content on our support hub:
- The help topic will open in the sidebar, but clicking on the up arrow (
) will open the full article in the support hub.
If browsing for more information go directly to the support hub.
This provides information on:
- What type of work can be done within Audit Assistant.
- Answers to frequently asked questions.
- Services we provide if you are seeking further training.
- Detailed instructions on how to use features in Audit Assistant.
- Articles of interest related to topics like audit principles, COVID, AML to name a few.
The site has been separated into five main categories of which category has its sub-categories. For example, the category Articles has sub-categories for current issues and technical articles for areas of focus such as:
- Less complex entities
- Accounting standards
- Anti-money laundering audits
- And other audit and technical issues
The Q&A section has answers to questions that other users have asked and we feel are beneficial to users especially frequently asked questions.
We recommend looking at all categories especially the Q&A section before contacting us directly as this will speed up the process of obtaining an answer, however, we are always just a click away if needed.
Contacting us directly
- If you have a specific question not covered above then click contact us or email us at: support@auditassistant.com.
- When using the contact option tell us as clearly as possible the specific problem.
- Attaching a screenshot of what you are seeing is often helpful.
- Telling us the name of the job you are working on and the template type is also helpful.
- If you think it easier to discuss your issue over the phone please provide your phone details so that we can contact you when it is convenient.
- Our response will depend on the urgency of the request and time of the day - ranging from immediately to the following day.
- Please also contact us to make suggestions and provide feedback - this is most helpful.
While the help-desk or email is the most reliable way to contact us in the first instance, if a really urgent issue has arisen and we haven’t responded on the help-desk, try calling us (in business hours) on:
- 021 169 4097 (Clive – content, and admin); or
- 022 199 6830 (Swikrit – technical issues).